No welcome email and account number

[lck1215]

Hi there,
I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account.

I just want to make sure my order is correctly placed and receive the device tomorrow.

[Ayisha_B · Accepted solution]

Hi @lck1215 👋

Welcome to our Community Forums and thanks for your post. It's great to have you on board.

I'll pop you a PM 📩 now so we can look into this for you.

Speak soon!

[Db20]

Hey, got the same problem. Got my hub, got a welcome to your first checkin mail but no account no. First bill not in yet. Can you please help? 

[Vikki_M]

Hi Db20

Thanks for your post and welcome to our community.

I'm very sorry to hear you've been unable to obtain your account number. 

I'll send you a private message so I can help.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[Tomg2]

Hi,

I'm having the same issue, not been sent an account number and can't get anywhere calling without it. Not received any bills or anything. Could you please help?

[Martin_N]

Hi Tomg2,

Thank you for your post and welcome to the community. 

I'm very sorry you haven't had your account number and welcome email. 

We can certainly take a look into this for you. 

I will private message you now to confirm your details. 

^Martin

[Matteo_c]

I also have the same issue, I ordered a student deal wifi box last month to be delivered on the 25th. I haven't received it nor has the backup address. I was only given a css and cis, no account number or creation email was sent pleas help ASAP. 

[Beth_G]

Hi Matteo_c

Thanks for your post, welcome to the Community Forums.

I'm sorry to hear your equipment or account details. I can certainly take a look into this for you.

I've dropped you a PM 😊

[TCloke]

Hi

I’m also having this problem. I haven’t received a welcome email so I can’t set up my account to manage my wifi. Any help would be great.

[Tom_W1]

Hi @TCloke thanks for your post here although we're sorry to hear of your concerns.

Please allow me to send you a PM so I can investigate further, kindly expect this to arrive shortly and respond directly when you can!
Many thanks