Forum Discussion

lck1215's avatar
lck1215
Joining in
2 years ago
Solved

No welcome email and account number

Hi there, I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account. I just ...
Cable
  • Ayisha_B's avatar
    Ayisha_B
    2 years ago

    Hi lck1215 👋

    Welcome to our Community Forums and thanks for your post. It's great to have you on board.

    I'll pop you a PM 📩 now so we can look into this for you.

    Speak soon!

Matteo_c's avatar
Matteo_c
Joining in
12 months ago

I also have the same issue, I ordered a student deal wifi box last month to be delivered on the 25th. I haven't received it nor has the backup address. I was only given a css and cis, no account number or creation email was sent pleas help ASAP. 

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Matteo_c

    Thanks for your post, welcome to the Community Forums.

    I'm sorry to hear your equipment or account details. I can certainly take a look into this for you.

    I've dropped you a PM 😊