No response to formal written complaint sent on 7th March 2024

[Richjen1]

How do I get anyone to respond at Virgin Media. I sent a formal complaint about 3 separate issues to Virgin and that is it  - absolutely nothing  - no contact  - no response apart from acknowledging the complaint the next day 08/03/24. It is now around 35 days and still nothing in spite of sending two follow up requests to sort it out.  - talking to them is a complete waste of time as nothing got resolved and they never called back when they said they would. That is why I submitted the formal complaint. Is this just another way they avoid solving problems.

[Ilyas_Y]

Hey @Richjen1 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm so sorry to hear about the issues you are having with the complaint response, 😢
I will assist you on your complaint and try my best to get this resolved for you.

I will send a private message. 🧾

Kind regards,
Ilyas.

[Richjen1 · Accepted solution]

Thanks for your help and information. We followed the complaints procedure that you outlined using their online form. They responded immediately (next day) promising to look into the complaints but stating it might take up to 28 days, Now some 35 days later and with two follow up emails sent to Virgin Media to try to progress we have not had any response at all. This is why I posted to the community.

[Richjen1]

Ilyas

Are you still progressing my complaint or is this just another dead end. Also I do not have an accepted solution. Indeed I have no solution whatsover. Just because I acknowledge that a reply by a user was helpful does not mean it resolved the problem. The reply simply told me to be ready to go to small claims court and charge for all my wasted time trying to get anyone at Virgin Media to actually do anything. Empty promises, cutting off the phone, deliberately lying, promising that someone will call me, saying it is elevated to a manager and whatever countless lies and excuses does not solve any problem. I have warned that I will just stop paying if no-one at Virgin responds to mw complaint which is now nearly 40 days since I lodged the complaint, and no response to two requests to progress.

Richjen1

[Richjen1]

This is a repost of an earlier one as someone has deemed it is solved simply because I acknowledged that a reply from a user was helpful. Actually Virgin Media has still not taken any action or initiated any contact. How do I get anyone to respond at Virgin Media. I sent a formal complaint about 3 separate issues to Virgin and that is it  - absolutely nothing  - no contact  - no response apart from acknowledging the complaint the next day 08/03/24. It is now around 35 days and still nothing in spite of sending two follow up requests to sort it out.  - talking to them is a complete waste of time as nothing got resolved and they never called back when they said they would. That is why I submitted the formal complaint. Is this just another way they avoid solving problems.

[用心棒]

Did you receive a private message from @Ilyas_Y, read more here Solved: Re: No response to formal written complaint sent ... - Virgin Media Community - 5508684

FYI read more about private message here Community FAQ - Virgin Media Community

BTW  you can deselect a post as helpful by selecting Ⓥ and then Not a helpful Answer, as highlighted below:

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Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

[japitts]

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@Richjen1 wrote:

This is a repost of an earlier one as someone has deemed it is solved simply because I acknowledged that a reply from a user was helpful

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Scroll to the post that the OP in this thread (yourself) has marked as solved, click "unmark as helpful answer" to remove the solved flag.

You can also click the "thumbs-up" icon to mark posts as useful without the "solved" flag.

[Ilyas_Y]

Thanks for speaking with us today @Richjen1 on the Virgin Media forums. 👋🏼

I'm glad we have been able to assist and resolve the query.
All details are mentioned within our private chat.

Do reach out to us for any other inquiries you may have and we'll assist where we can. 🧾

Kind regards,
Ilyas.