No longer recommend Virgin Media after contract renewal

[marklndp]

Been with Virgin media for 20 years, When it was NTL. Always renewed my contact over the phone and been good. Now they switched it up making it almost impossible speak to someone over the phone. Always going back to the App and ending the call. my contact was over and my bill doubled. So i did it over the App. how they phase the bill make it seem like my first bill will be high because of the new modem etc but no, my bill has over doubled what i was paying before and because its over the 15 days im stuck paying it for almost 2 years. What a scam. How can I tell if my bill is wrong in 15 days? you take it each month. They will not and cannot change nothing. my bill has just magically doubled like it did when I was out of contact, but renewing my contact just increased my bill.. I pay £71 a month just for broadband. Nothing else. No phone or tv. What a scam. New customers like people i've recommended they pay £38 a month. me. almost double..
Virgin media need realize the best advertising it word of mouth. i've recommended over 30 people to you and its my mission now to get them all switch like I will in 2 years. I wouldn't recommend joining. they will scam you in a sneaky contact. Again i've been with them 20 years and know all the small print and little things. Never would I think i could fall into this scam. And they tell me over the phone if I dont pay it will be passed to a debt collection. 

[carl_pearce]

You can check your contract monthly cost in your online account.

If what you agreed to pay for the new contract doesn't match with the actual contract then contact VM.

[marklndp]

I knew what the contact was but its how it is, little wording, Making it seem like some of the charges are for the first month only, I checked it but again its a broken system. Contacts have increased from 12 months to 18 but not the leaving time.. 15 days to leave is a scam. they either should charge a month in advanced or change it so you can actually get a months bill before you leave, what I thought was the first charge Not every month. 

[marklndp]

Also doesnt help now they've created another nice little loophole within the broken system.. when you call them and have click 1, then 3 etc. 90% of them links will end the call advising you to use the app.. But fatal mistake. Using the app because its a self contract remove any employee from helping. They force you to use the app then tell you they cannot do nothing. nice little scam they have there. 

[carl_pearce]

Maybe a lesson for us all, ensure you know what you are signing up for.