No account number

[Debbiec87]

Hi, 

I joined Virgin media and have my Internet installed already but I have had no email confirmation of this and I have not been given an account number or anything. I have tried to contact you via the chat but it keeps kicking me off, could I speak to a human please? 

[Debbiec87]

I have the same problem too, my Internet was installed on the 6/11/24 and I've had no email or letter with an account number etc. Could someone help with this please?

[Nathan_B]

Hi there @Debbiec87 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you haven't had any confirmation of your account number or contract. This should show on the contract so I'll pop you a PM to confirm your details so I can have this resent for you.

Regards

Nathan

[Debbiec87]

Hi Nathan, 

Brilliant thank you so much!