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No account number

maluff
Joining in

My pre-contract information has come through, but there is no account number on it! I cannot call customer services, or check when my box is being delivered (which is already late) without having the account number.

They do not even provide a tracking number for Yodel to see when the box is being delivered.

How am I meant to set this up without an account number?

1 REPLY 1

VM-Jon
Problem sorter

Hi @maluff 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon