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No Welcome Email or Account Number?

AlteredPenguin1
Joining in

a week ago

On 25th August, I ordered M125 Fibre Broadband but have only received the pre-contract documents and the order email. I have not received a welcome email nor can I find an account number on any document.

The provisional installation date is 10th September. 

Please help.

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1 REPLY 1

John_GS
Forum Team
Forum Team

a week ago

Hi @AlteredPenguin1 

Thanks for posting. Welcome to not only the community but Virgin Media as well.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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