No Netflix

[jameshayes1]

Still no Netflix after 6 weeks of trying. Virgin now tells me to contact Netflix direct. After talking to Netflix, I'm told Virgin has cancelled my subscription.

[Matthew_ML]

Hey jameshayes1, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

I can see since this post you've managed to speak to the team about this, did they manage to help at all? 

[jameshayes1]

No

[David_Bn]

Thanks for coming back to us @jameshayes1.

Can you please confirm what was advised?

We would have to advise that we can't cancel a service you have with a third party application, such as Netflix, Prime etc...

Thanks,

David_Bn

[jameshayes1]

If the situation is not sorted by next Tuesday i will cancel my Netflix account with Virgin. As I'm not able to use Netflix why should I pay for it.

[Ashleigh_C]

I'm so sorry again to hear this @jameshayes1 

What happens when you try to use the Netflix account? 

[jameshayes1]

I get a messagw saying this option is not available to you.

[jameshayes1]

No

[David_Bn]

Thanks for coming back to us @jameshayes1.

Do you experience the same error message on alternative devices, or does this just happen on the set top box?

Thanks,

David_Bn

[jameshayes1]

I experience this in all devices.