No Netflix after house move

[Jayjay33]

Moved address ported package Megavolt all the sports movies etc ok but no Netflix. Had nightmare getting nowhere with O2 phone also but just told take while for everything to be set up. Today the account shows correctly including o2 sim but still no Netflix. I have tried to complain about the whole house move system which is stressful enough. Being disabled I rely on my TV and watch Netflix every night

[Molly_T]

Hi Jayjay33 👋 Welcome back to the community forum! Thanks for posting and raising this issue to us. 

Sorry to hear about your difficulties with Netflix following your Move & Transfer to a new address. 

We would need to raise this with our back house Netflix team to request your account is refreshed and the activation re-sent. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞