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No Customer Number

Rae0125
Joining in

on ‎11-09-2024 11:37

Hello,

I am a new customer and have not been sent my customer number or area reference number. I have tried logging into my account however I cannot do this without my account number. I have tried phoning the support number but need an account number to access the support there too. How do I go about getting my account number? All I have is an order reference and my email address. 
Thank you

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Ashleigh_C
Forum Team
Forum Team

on ‎11-09-2024 14:03

Hi there @Rae0125 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your new account but I would be more than happy to take a look into this with you via a private message and see what we can arrange. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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