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No Account Number

Joining in

Hi there,
I have placed my order online on last Thursday 20/6. Although I received my contract information, there was no welcome email or account number for me to create my online account.

I am unable to find any information on tracking for my modem delivery and unable set up my account online. Can you please assist?


Forum Team
Forum Team

Hi RB1993

Thank you for your post, welcome to the Community Forums!

Sorry to hear that you've not received any information regarding the order you recently placed online. I'll pop over a private message to you now so I can look into this for you. Look our for my message at the envelope if you're using a desktop 😊