New deal

[Stephen007007]

How you get a best deal my contract runs out next week and when I phoned up they said it’s going to cost me £150 that is ridiculous price and carnt get through to anybody higher up

[carl_pearce]

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@Stephen007007 wrote:

How you get a best deal my contract runs out next week and when I phoned up they said it’s going to cost me £150 that is ridiculous price and carnt get through to anybody higher up

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Cancel and wait for retentions to phone back.

[Kath_P]

Hi Stephen007007, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear your contract is up for renewal and your discount is therefore expiring. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Cardiffman282]

Swap the bill back to your wife