Forum Discussion

Ruth62's avatar
Ruth62
Joining in
2 years ago

New customer install

Hi,

Recently signed up to Virgin and selected self install, but I'm not sure if my property has actually been wired to the network. So I booked an engineer, but can someone from Virgin check and confirm that, that's what the appointment is for, I don't know if there's different types of appointments?

Thanks

1 Reply

  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    2 years ago

    Good Morning Ruth62 🌞

    Welcome to the forum and to Virgin, we're happy to have you here.

    I can certainly take a look at this for you to ensure that you know what this appointment is for. I'll pop you a PM to confirm your details so this can be done.

    Regards

    Nathan