New customer deal ending, £51 to £94, how to negotiate?

[warne59]

On the 15th of December, my new customer deal is ending and so is my contract, so it is going up to £94.

I get 500mb/s internet, TV + one of the entertainment packages and I took out a small O2 £7 per month sim to get my internet doubled to 1 gigabit.

How exactly do I go about getting a better deal than this? Do I need to call and attempt to cancel?

[Paul_DN]

Hi warne59,

Thank you for reaching out to us in our community and welcome, we appreciate your concern regarding your contract ending and the price increasing.

You can call our Customer Relations team 30 days before the contract ends to discuss your options, please call either 150,from a Virgin Landline or 0345 454 1111 from any other phone, options 1,3 then 4. ^PDe

[japitts]

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@warne59 wrote:

On the 15th of December, my new customer deal is ending and so is my contract, so it is going up to £94.

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Just to clarify, I suspect what you mean is that your contract has always been £94/month but you've had time-limited ~46% discounts reducing the cost to £51/month for the duration of your minimum term.

You will need to call into VM retentions to negotiate a new time-limited discount and re-contract period. Do so from a position of preparation - knowing your options and being clear exactly which TV bundles/tiers you need.

[Tractorboy]

On the home page , and when you are signed into your account VM are offering "Black Friday" deals. Try that !. But as usual with these sort of offers VM don't seem to be up to speed with dealing with them ! I accepted a deal on 8th but still waiting for the new contract / changes and seems I am not the only one !