Forum Discussion

Cameron121's avatar
Cameron121
On our wavelength
11 months ago

New Build Install

Hello,

We are due to move house in six weeks time to a new build. The properties will have FTTP and we were informed this would be BT, Hyperoptic & VM. 

As current VM customers, we want to take our package with us. Unfortunately using the online move system it states VM is currently unavailable. 

I spoke to the relevant CS Team in late February they said call back in March. Called back yesterday and they said that they couldn’t speak with the new build team so perhaps call back two weeks before you move. 

Please could a forum mod try and find out the release date for my new home?

I am happy to call back two weeks before moving but the developer has warned us about long lead times with other providers for install etc. We are keen to understand our position with VM as we both WFH and don’t want to rely on mobile hotspots for too long. 

Thanks,

  • Akua_A's avatar
    Akua_A
    Forum Team
    11 months ago

    Hi Cameron121 

    Welcome back to our community forums and sorry to hear you have not yet had clarity on if your new property is serviceable. We can understand the frustration this may have caused. To best look into this I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

    • Kilkennystephen's avatar
      Kilkennystephen
      Joining in
      7 months ago

      Hello Aqua_A

      We are also looking to get a new Virign fttp to our newbuild home. We have a Virgin Fibre cabinet at the top of our road. Can somebody help with organising a connection to that cabinet?

      • Akua_A's avatar
        Akua_A
        Forum Team
        7 months ago

        Hi Kilkennystephen 

        We are glad to see that you are interested in our services. We will be happy to look into this for you. We are sending you a private message to look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

        Thanks,

  • Akua_A's avatar
    Akua_A
    Forum Team
    11 months ago

    Glad to have been able to help 🙂 Please let us know if you need any further help and we will do our best to assist