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AlanF3 · 3 weeks ago

I signed up for an upgrade to Mega TV two weeks ago which includes Netflix standard. I have not received a Netflix activation e-mail and have checked my spam e-mails. When I go into my Virgin Media account, it does not show the upgrade although the channels have been upgraded and the new remote is working. Therefore there is no Netflix upgrade button. Any help?

newapollo · 3 weeks ago

Hi @AlanF3

Did you upgrade to the Mega Volt bundle? The only current bundles that include standard netflix are the Biggest Combo bundle and the Mega Volt bundle.

Dave

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Matthew_ML · 2 weeks ago

Hey AlanF3, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

As mentioned below only certain packages have Netflix in them

Was Netflix mentioned in your paperwork?

Matt - Forum Team

New around here?

AlanF3 · 2 weeks ago

Yes it states in my contract that Netflix Standard is part of the bundle

Matthew_ML · 2 weeks ago

Just to confirm sorry was this on the renewal ( upgrade) or was that the old deal?

Matt - Forum Team

New around here?