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Netflix removed after contract renewal


Having recently come to the end of my contract period I was pleased to see that within my online account I had an offer to renew my contract and keep the 'same' package (being aware that I would be moving to the latest TV package and loosing some channels - which I am fine with) for around £5 less per month than I was paying.

The contracts came through and match exactly as I suspected, including showing that Netflix premium was a part of the deal. However, I then received a further email from Virgin stating that Netflix had been cancelled and billing would revert to Netflix.

I can find no option on my account to reactivate Netflix, with the only option being to add it to Stream, which I obviously don't have.

Anyone come across this before and know how to solve it? Or can one of the Virgin team look into this for me please?



Forum Team
Forum Team

Hi Cueball99,

Thanks for posting, and sorry to hear there's been some confusion with the contract renewal.

So I can get a few more details from you, I've popped you over a private message.