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Netflix removed after contract renewal

Cueball99
Well-informed

Having recently come to the end of my contract period I was pleased to see that within my online account I had an offer to renew my contract and keep the 'same' package (being aware that I would be moving to the latest TV package and loosing some channels - which I am fine with) for around £5 less per month than I was paying.

The contracts came through and match exactly as I suspected, including showing that Netflix premium was a part of the deal. However, I then received a further email from Virgin stating that Netflix had been cancelled and billing would revert to Netflix.

I can find no option on my account to reactivate Netflix, with the only option being to add it to Stream, which I obviously don't have.

Anyone come across this before and know how to solve it? Or can one of the Virgin team look into this for me please?

Thanks

1 REPLY 1

Alex_RM
Forum Team
Forum Team

Hi Cueball99,

Thanks for posting, and sorry to hear there's been some confusion with the contract renewal.

So I can get a few more details from you, I've popped you over a private message.

Alex_Rm