Netflix, "It looks like you've already activated"

[M4TVW]

I have had Nexflix for a while now with sky but recently reduced my package so it was removed. I updated my Virgin package a few months ago which now includes Netflix also so i'm trying to switch my netflix account from being paid for by sky (which has just run out) to being paid for by virgin.

I have the activation e-mails from virgin for this, but when i click the links it just says "It looks like you've already activated".

Could someone reset my activation so that i can link it to my correct Netflix account? I've had this account for a few years now and don't want to change account.

Thanks

Mathew

[David_Bn]

Thanks for reaching out to us on our Community Forums @M4TVW, and welcome back to our Community Forums!

Sorry to hear of the difficulty you've been experiencing with the desire to keep the current Netflix account held active.

The account would usually be switched over when the activation link is sent out. 

Can you please log into the current Netflix account directly and check the current payment method?

This will hopefully provide evidence that this has already been taken over by Virgin Media.

Thanks,

David_Bn

[M4TVW]

Hi David

Thank you for the help.

I have just logged into Netflix and it shows that they will take a payment from my personal debit card on the 15th of September. There is no mention of virgin on my account at all so i would say it's not swapped over to virgin paying for it.

The first time i clicked the activation link it said it was already linked, so i have no idea how when i was not even logged into Netflix at the time.

Regards

Mathew

[Ayisha_B]

Hi @M4TVW 

I will pop you a PM now so we can take a closer look into things. 

Thanks