Netflix on account but TV says I don’t have it

[daveh12]

I have Netflix on my account but I cannot access it from my TV. It says I need to add it to the account. It has been working fine in the past. Any ideas

[Molly_T · Accepted solution]

Hi Daveh12 👋 welcome to the community forum! Thank you for posting. 

Sorry to hear about these issues with your Netflix account via the TV service. 

Can you please let us know about the following so we can offer further support;

1) Try rebooting the TV box by switching it off at the wall, and re-starting it. 

2) If you log into Netflix via My VM 👉 virg.in/myVM is there an 'activation' button listed? 

3) Whilst in My VM, please also check that Netflix is listed as one of the services included in your current package! 

4) Have you received an 'Activation' email to the email address registered with Netflix via your VM Services?

Let us know about these and we can then offer further help if needed - thanks for your patience in the meantime! Wishing you all the best. 🌞

[daveh12]

The reboot sorted it , everything else was working so did not think a reboot would have been the answer. Thanks

[Matthew_ML]

Glad to hear this 🙂