Forum Discussion

cgilly's avatar
cgilly
Tuning in
12 months ago

Netflix in bundle but account not active

I have Netflix included in my bundle, but my Metflix account that should be linked states there is no payment method.

How can I fix this?

5 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    12 months ago

    Hi cgilly 👋

    Welcome back to our Community Forums and thanks for your post. 

    If you have Netflix as part of your bundle, there won't be any payment method linked as it will just come out of your monthly charge with us.

    Let me know if you have any further questions.

    • cgilly's avatar
      cgilly
      Tuning in
      12 months ago

      My payment went out on the 11th and it’s still not working. How can I get this fixed?

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        12 months ago

        I'm going to pop you a PM 📩 now so we can take a closer look into this.

        Thanks

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      10 months ago

      Hi cgilly, sorry to hear your issue is still ongoing. We can see you are currently in private messages with a member of our team. Please remain in contact there and we will do our best to assist.

      Thanks,