Netflix hacked

[bighs]

My netflix is now showing all my profiles as locked and requires a pin code also these profiles have Spanish names against them.

I have called Netflix who confim the account was compromised and my email changed.

They said to get Virginmedia to close this Netflix account and open a new one.

They cannot do any more and said to call Virgimedia --- they cant seem to do anything ..

Who can help ?

[CfCbazar]

Not likely! The problem is the payment method on your already existing account expired and Netflix froze your account, therefore since you are already paying through Sky or another provider, the system automatically assigned an account as its not possible to be paying without one, since the Netflix and Sky accounts(household) are already linked. On the other hand if the email you used is not what you update with a payment method, you will pay to both Sky and Netflix with 2 different accounts.