Netflix changed to ads only

[Damienw1]

Hello the same thing has happened to me too can someone pick this up please? 

Renewed on basis of not losing anything then Netflix been changed to ads 

[Damienw1]

Same has happened to me and I'm not happy at all will be cancelling of it can't be sorted 

[Damienw1]

And me too 

[Matthew_ML]

Hey Damienw1, thank you for reaching out and I am sorry to hear you are having some issues with Netflix.

Our Netflix offering have recently changed, we now only offer Netflix standard with ads unless stated otherwise.

If you have have done a renewal or any changes this would be why.

You can upgrade to the add free version for £4 per month.

[Damienw1]

Hi Matthew, 

No it said renew without losing anything. And on the contract I agreed to it shows Netflix standard not with ads. 

Are you saying that you don't offer what's in the contract?

Looking around the community I see many others with the same issue and you have sorted it? 

[Matthew_ML]

Can you confirm what does it state on your contract?

The way we word it would ne Netflix Standard, does it say this?

If so this will be the one will the adds. 

[Damienw1]

It says Netflix standard yes as it did before nothing was supposed to change? 

So are you saying there's nothing that can be done short of cancelling the renewal? 

[Damienw1]

Also on the Netflix website the standard says it's ad free 

[Damienw1]

Exactly the same happening to me and I'm being told by Virgin Matthew that that's how it is this is blatent false advertising 

[Beth_G]

Hi Damienw1

I will send you a private message so I can take a look at what's happened.

Thanks,