Forum Discussion

SF25's avatar
SF25
Joining in
11 months ago

Netflix after home move

I complete a home move on 14/02 and everything other than the Netflix is working. I have spoken to 4 different agents and each of these agents have all raised a separate ticket. I haven't heard anything back from any of those tickets even thought the timescale is 10 days (one agent said 5 days). 

Yesterday I received an email from Netflix saying that I only have 2 days left to add a payment method. Today I received one saying this is the last chance to add a payment method. Can someone on this Forum please assist me or look into my account to see if I have any update from the Team.

Thank you 

  • Robert_P's avatar
    Robert_P
    Forum Team
    11 months ago

    Hello SF25

     

    It's disappointing to hear of the account issues since moving impacting Netflix, we appreciate you raising this via the forums and welcome to the community.

     

    When you moved were any changes made to your package at all (as in adding or removing services)? If so, did you receive an updated contract and did this include Netflix? You can also check the current package and if it includes Netflix via your online account here.

     

    Rob

    • SF25's avatar
      SF25
      Joining in
      11 months ago

      Hello,

      Sorry for the delay. No I didn’t change anything on my package and it definitely includes Netflix. 

      Thank you 

      • Akua_A's avatar
        Akua_A
        Forum Team
        11 months ago

        In this case, to best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,