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Netflix activation code

KB29R
On our wavelength

on ‎10-08-2023 14:56

Just entered into another contract and the nightmare starts

 

can anyone from VM send me a Netflix activation link email please as 4 days of inept customer services as taken it’s toll 

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54 REPLIES 54

Zach_R
Forum Team
Forum Team
In response to KB29R

on ‎18-08-2023 10:59

Hi @KB29R,

Apologies for any inconvenience. Please do keep us posted.

Thanks,
 


Zach - Forum Team
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KB29R
On our wavelength
In response to Zach_R

‎20-08-2023 13:41 - edited ‎20-08-2023 13:42

12th day no Netflix - Fully Paid up Customer that went into another contract with no gap in payments - had Netflix in my old contract - It’s a clear Breach of contract going on here 

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Nathan_B
Forum Team
Forum Team
In response to KB29R

on ‎20-08-2023 13:44

Thanks for coming back to us @KB29R , sorry you still don't have access to this. Just to confirm, do you mean this is the 12th day since the activation email was due to come through?

Regards

Nathan

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KB29R
On our wavelength
In response to Nathan_B

on ‎21-08-2023 13:51

Hi Nathan please read the whole thread - 13 days days wait for Netflix activation email 

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John_GS
Forum Team
Forum Team
In response to KB29R

on ‎21-08-2023 13:56

Hi @KB29R 

Thanks for coming back to the thread.

We have advised this is sent after the cooling off period has ended. 

I appreciate your point in saying even though it's a new deal you had Netflix on the old one, yes you may have done but that was for that old contract. 

So the Netflix point of sale has started again on the new deal, which is sent after cooling off period has expired.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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KB29R
On our wavelength

on ‎23-08-2023 13:44

That is technically incorrect - The old contract and the new contract contains Netflix - I have Paid for both Contracts fully but have not received the service - therefore VM is in clear Breach of it - I haven’t paid any less than the agreed Contract due to loss of service - to add salt into the wounds you have taken out a sum of money from my account  more than what was on the new contract

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Paulina_Z
Forum Team (Retired)
Forum Team (Retired)
In response to KB29R

on ‎23-08-2023 15:54

Hi @KB29R,

Thanks for coming back to us. Can you confirm if the two contracts were exactly the same, or if they varied in service at all?

Thanks! 

Paulina_Z
Forum Team

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KB29R
On our wavelength
In response to Paulina_Z

on ‎23-08-2023 19:56

The package was improved - there was not pause in paying my bills on time that included a Netflix subscription on both contracts

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Lee_R
Forum Team
Forum Team
In response to KB29R

on ‎24-08-2023 08:30

Hi @KB29R 

Sorry to hear that your Netflix activation issue has not yet been resolved.  I am going to pick this up on my colleague's behalf.  I am therefore going to send you a private message.  Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

KB29R
On our wavelength

on ‎24-08-2023 16:44

Hi Lee PM sent - just need Netflix Activation email please

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