Netflix activation code

[KB29R]

Just entered into another contract and the nightmare starts

can anyone from VM send me a Netflix activation link email please as 4 days of inept customer services as taken it’s toll 

[Tom_W1]

Hi @KB29R thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

What has happened with your activation link please currently, have you not been able to access this or have not received this currently?

What has happened when you've spoken to the team please?

Many thanks

[KB29R]

Hi Tom - when I was negotiating a new contract there was a couple of mistakes with the initial contract sent so VM had to change to what we agreed - this may have impacted the Netflix activations - I did receive a link - activated it ok but when VM sent out the correct contract to me it went off again - so as of Today im still without a new activation and therefore no Netflix unfortunately  

[Tom_W1]

Hi @KB29R thanks for your reply here.

Okay thanks, so when you access Netflix via the box currently does it just prompt you to sign in?

When you're on your My Virgin Media account, is there any Netflix tab here that asks you to do this?

Many thanks

[KB29R]

The message states 'your membership is on Pause. lets get you watching again - if you press add payment option - then its just requesting bank card details

This is on Netflix on VM/Sony Netflix app on TV and also my Phone and Laptop

Its just a case of sending me a Netflix Activation Link to my email address I would of assumed

Its very frustrating to think that i'm a fully paid up VM customer in regards Bills but unfortunately not receiving the goods - I have raised a complaint ref number C-100823551 but unfortunately still unresolved - it just requires someone sending me an activation link - bizarre

[Tom_W1]

Hi @KB29R thanks for your reply.

Please allow me to send you a PM and I can look into this further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[KB29R]

Response sent - thank you 🙏 

[KB29R]

• Still no activation code unfortunately- no response to my complaint either - poor isn’t it

[Tom_W1]

Hi Kenneth, thanks for your message.

Can you please confirm the secondary security as previously mentioned, I've not progressed with anything as I'm still waiting on an answer to these?

Many thanks

[KB29R]

I have just sent these to you