Netflix account not working since moving house

[tallguy88]

Hi Virgin team

Moved house on the 15th of November, migrated my package, lost access to Netflix though as now it wants me to add a payment option and charge me, seems lots of other people have this issue after a house move.

Can anyone assist? 

Thanks

Jonathan

[tallguy88]

Bump... can anyone help?

[Robert_P]

Hello tallguy88

Thanks for taking the time to post in regards to the Netflix issues since moving, we appreciate the concern and frustration this must be causing and you taking the time to raise this via the forums. Welcome to the community.

We're eager to look into this further for you and I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.