on 02-04-2023 08:45
02-04-2023 09:28 - edited 02-04-2023 09:29
Sign in here My Virgin Media | Virgin Media using the account holder's authentication credentials and then select Account settings > Account details > Edit (located adjacent to Memorable word toward foot of page under Telephone security details section) as highlighted below:
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02-04-2023 09:28 - edited 02-04-2023 09:29
Sign in here My Virgin Media | Virgin Media using the account holder's authentication credentials and then select Account settings > Account details > Edit (located adjacent to Memorable word toward foot of page under Telephone security details section) as highlighted below:
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I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 03-11-2023 09:49
What to do when this is not working??
Getting this every time
on 03-11-2023 12:24
Hi @Katekattekattte 👋.
Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your online account. Have you attempted to change the password as well as using another browser or on another device?
Let us know.
Sabrina
on 09-02-2024 15:15
I have got as far as edit memorable and it is asking me to change my e mail address WHY?
on 09-02-2024 16:11
To improve security Virgin Media have implemented a form of multifactor authentication via use of a third-party email address. This change of Sign in Email Address only impact the sign in process to My Virgin Media and Virgin Media Mail (aka webmail). Once the change of Sign in Email Address is verified then in future when critical account settings are modified, like Memorable Word, a 6-digit verification code will be sent the third-party email address and needs to be entered on the web page form to proceed.
FYI: Change my Virgin Media email address | Virgin Media Help
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