Need Advice: Contract Renewal Without Authorization

Hey owene851, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

We wouldn't be able to extend or renewal your contract without your permission as the customer also has to agree to the paperwork.

What changes have been made to your contract? Please also remember you do have a 14 day cooling off period if some changes wore made and you didn't want them or change your mind on it. 

Did you get an email about renewed contract.

FYI request the recordings, notes, etc via a Data Subject Access Request (DSAR) here Online Subject Access Request FAQs | Virgin Media Help; Virgin Media have a calendar month to reply after which you can report any non-compliance to the Information Commissioner's Office (ICO).

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When you reach the end of a 12/18/24 month contract period you are just put on a 30 day rolling contract unless you cancel. The cancellation requires 30 days notification before termination. Therefore is you which to terminate you need to advise VM of the cancellation 30 days before the end on the 12/18/24 period. All this will be in your original contract that very few people actually fully read.

Same issue how did it solved,

I have just had a similar experience. 

We were switching the account into my name and were told to do this, we needed a new contract. The man dealing with this then said he would call back with some offers. He didn't call back but I received an email from his manager stating there was a technical issue and the man would call back on the Monday after the weekend. I also gave my mobile number as asked as this had been lost due to the error. Nobody called on the Monday so I emailed the manger asking if they could give a date of when to expect the call back.

I then received 2 emails with 1 containing a contract attached. Just to add, I had had no conversation with anyone about contracts, the man had originally asked what day would be suitable to have the box delivered but we would discuss that further when he called back.

I didn't recieve a reply from any of the 2 emails sent.

Then yesterday my TV, broadband and landline were cur off. I then find an email from yodel, informing me that the box would be delivered that day....a box I hadn't agreed to!

I call virgin and have a problem passing the security checks as this hadn't been set up in the initial call. I explained the situation to the man, only to be told I had sent an email agreeing to the contract, which is not true. I explained the only emails I had sent were to the manager regarding the callback. 

I asked the man what was the complaints procedure as I think it cannot be legally correct what has happened, to which he replied that he was also the complaints department and what resolution did I expect by complaing! I said at least a suitable offer on a bundle to reflect what has happened. The best he could come up with was £5 off a month for 18 months for a bundle which cost approximately £79. I declined that bundle as I had repeated many times my limit would be between £50-£60. He then came back with a bundle for approximately £50 which I agreed to but the earliest this can be delivered is Tuesday 14th January,  meaning I have no TV, broadband or landline for 4 days!! I need my broadband for work.

This morning, out of curiosity I have checked the virgin website and my bundle which I was told was an offer for phoning, is exactly the same price! 

I am now also having to pay for extra mobile data due to Virgins incompetence and just to add, I have not received any discount which was talked about but to seriously think £5 a month for 18 months is sufficient, is laughable. 

Any help with this matter would be greatly appreciated as I'm not sure whether this is better suited for the ombudsman.