NOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism

[bhaskarsamani]

10/05/2023 16:55:1

notice

NOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

10/05/2023 14:39:55

notice

NOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

wifi goes down, saw this message in the network log around when wifi went down 

[bhaskarsamani]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	515000000	7.1	40	256 qam	48
2	331000000	8.5	40	256 qam	25
3	339000000	8.6	40	256 qam	26
4	347000000	7.9	40	256 qam	27
5	355000000	7.4	40	256 qam	28
6	363000000	7.1	40	256 qam	29
7	371000000	6.9	40	256 qam	30
8	379000000	6	38	256 qam	31
9	387000000	5.9	40	256 qam	32
10	395000000	6.5	38	256 qam	33
11	403000000	6.9	40	256 qam	34
12	411000000	7	40	256 qam	35
13	419000000	6.9	40	256 qam	36
14	427000000	7	40	256 qam	37
15	435000000	6.9	40	256 qam	38
16	443000000	6.5	40	256 qam	39
17	451000000	6.5	40	256 qam	40
18	459000000	6.5	40	256 qam	41
19	467000000	6.4	40	256 qam	42
20	475000000	6.4	40	256 qam	43
21	483000000	6.5	40	256 qam	44
22	491000000	7	40	256 qam	45
23	499000000	6.9	40	256 qam	46
24	507000000	7.1	40	256 qam	47

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600171	39.3	5120	64 qam	3
2	49600000	40.3	5120	64 qam	1
3	30099931	39.3	5120	64 qam	4
4	43100010	39.5	5120	64 qam	2
5	23600161	39	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	9	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	6	0
4	ATDMA	0	0	7	0
5	ATDMA	0	0	19	0

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	3003	10556
2	Locked	40.3	15026	4849
3	Locked	40.3	10080	5474
4	Locked	40.9	9713	3657
5	Locked	40.3	10075	4115
6	Locked	40.9	15895	7524
7	Locked	40.3	14274	12960
8	Locked	38.9	8661	9223
9	Locked	40.3	9375	7129
10	Locked	38.9	14889	12766
11	Locked	40.3	12343	19294
12	Locked	40.3	5495	14548
13	Locked	40.3	4941	11468
14	Locked	40.3	6994	13954
15	Locked	40.3	7770	18715
16	Locked	40.3	4686	15700
17	Locked	40.9	4128	13445
18	Locked	40.9	5182	14358
19	Locked	40.3	5382	18407
20	Locked	40.9	3739	18650
21	Locked	40.3	3409	12647
22	Locked	40.3	3857	12946
23	Locked	40.3	4441	14811
24	Locked	40.9	3279	13482

[Nathan_B]

Hi there @bhaskarsamani 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you've been having issues with your connection, I can certainly understand the frustration with this. 😔

I have checked our system and can see some issues that need to be looked into further, I'll send you a PM to confirm your details so this can be checked.

Regards

Nathan

[bhaskarsamani]

sent you a message 

[bhaskarsamani]

router was replaced but same problems, 

when this happens, all wi fi devices disconnect, not my computer witch is connected by the internet cable 

Time Priority Description

17/05/2023 13:30:28

notice

NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Akua_A]

Thank you for your response @bhaskarsamani 

I can see you are currently in contact with our team via PM. Please remain in contact there and our team will do their best to assist you with your issue.

Thanks,

[Noobify]

How did you resolve to this ,?