Hi @Klines thanks for posting and welcome to our community.
Sorry to hear you've been billed for Netflix when you've not requested it. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Same thing happened to me. Virgin are refusing to admit they have been hacked, and treat it as fraud. They are liars if they tell you it's just you, or that what you are experiencing is nothing like what other customers have had happen.
