My VM log in issues

[Conwoc1]

I’m wondering if you can help. I’m trying to get into my virgin media account but it doesn’t recognise the email I supplied and I cannot remember my memorable word either . I am the account holder and I’m wanting to add to my existing service 

[Zoie_P]

Hi @Conwoc1,

Thank you for your first post and welcome to our community! I am so sorry you are having some issues with your VM log in. We can assist you with this to double-check all info. I will pop over a PM to look in to this for you, just keep an eye out for the little envelope 📩👀
Thanks,
Zoie