Moorcroft and virgin media not communicating

[Aprilialegend]

Hi 

I've been having problems with moorcroft and the customer care team.

On the 20th of December I paid a total of £191.24 to the moorcroft debt recovery group (i know my bad for not realising it was overdue 🙌).

Following on my Internet has been turned on and off in dribs and drabs but currently disconnected again.

I was told 14 days and I appreciate it's been christmas....

16 days later moorcroft won't deal with me as my case has been closed and returned to virgin...

Virgin won't re-instate my connection cause they say they haven't received payment from moorcroft ( catch 22).....

And on top of that virgin are now trying to bill me full amount for December even though I've been without service for several days in December......

I had issues in 2011 with virgin trying to charge me for overseas calls that were never made and left..... nice to see they haven't come much further in terms of customer support or I wonder if it's a language barrier with there current employees???

[Aprilialegend]

Just to add to this if anyone ends up in a similar situation to myself.

-restricted services

-debt collectors!!!

Do Not pay the debt collectors in full if you have full amount, pay virgin directly!!! As the debt collectors won't tell you it takes 14 days from paying them but only a couple of hours from paying virgin.....

[Matthew_ML]

Hey Aprlialegend, thank you for reaching out and a warm welcome to the community I am sorry to hear you are having some billin issues.

I can see you've spoke to the team since this post did they manage to help at all? 

[Aprilialegend]

Hi Matthew no I've had no joy in talking to an actual team member.....

[Gareth_L]

Thanks for replying.

We can take a look at this from here and see what's happening with your account.

If you don't mind, I’ll need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L