Forum Discussion

Aprilialegend's avatar
Aprilialegend
Joining in
2 months ago

Moorcroft and virgin media not communicating

Hi  I've been having problems with moorcroft and the customer care team. On the 20th of December I paid a total of £191.24 to the moorcroft debt recovery group (i know my bad for not realising it w...
Matthew_ML's avatar
Matthew_ML
Forum Team
2 months ago

Hey Aprlialegend, thank you for reaching out and a warm welcome to the community I am sorry to hear you are having some billin issues.

I can see you've spoke to the team since this post did they manage to help at all? 

Aprilialegend's avatar
Aprilialegend
Joining in
2 months ago

Hi Matthew no I've had no joy in talking to an actual team member.....

 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 months ago

    Thanks for replying.

    We can take a look at this from here and see what's happening with your account.

    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L