Moorcroft and virgin media not communicating
Hi I've been having problems with moorcroft and the customer care team. On the 20th of December I paid a total of £191.24 to the moorcroft debt recovery group (i know my bad for not realising it w...
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Just to add to this if anyone ends up in a similar situation to myself.
-restricted services
-debt collectors!!!
Do Not pay the debt collectors in full if you have full amount, pay virgin directly!!! As the debt collectors won't tell you it takes 14 days from paying them but only a couple of hours from paying virgin.....
Hey Aprlialegend, thank you for reaching out and a warm welcome to the community I am sorry to hear you are having some billin issues.
I can see you've spoke to the team since this post did they manage to help at all?
Hi Matthew no I've had no joy in talking to an actual team member.....
Thanks for replying.
We can take a look at this from here and see what's happening with your account.
If you don't mind, I’ll need to send you a private message to pass security.
If you can check the logo top right of your screen that would be great.
Regards
Gareth_L
