Mixit TV Personal Picks not available

[pete_at_home]

Just spoke to VM customer service about changing my TV package.   Last year VM moved us onto the "MAXIT" package, but we are paying for lots of channels we never watch.

The guy on the phone was unusually helpful.    First he checked how to change us from Maxit to Mixit - no problem apparently.

Next we wnt through the channel numbers I wanted as Personal Picks.  He entered them, and then found the VM IT system would not allow him to add the channels ???    So it seems the package tools used by VM customer service are quite broken.

He agreed that is should be possible, especially as the packages are listed on VM website, including the latest June 2024 channel list.   June 2024 channel List  

Pete

[Nathan_B]

Hi there @pete_at_home 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that you've been unable to get personal picks added. We can certainly take a look at this for you. So this can be done, we'll pop you a PM to confirm your details.

Regards

Nathan

[pete_at_home]

Just to close thos off, Nathan_B has managed to sort this out.   Thanks again.

[Nathan_B]

You're very welcome 😊 Have a nice evening.

We're always happy to help so let us know if you need anything in future.

Regards

Nathan