Let down by Virgin , wrecking my credit score !!!!

I’m going to post another post as I am hoping that someone from Virgin will finally help me !!

I was a victim of fraud where someone set up 7 mobile phone accounts in my old address. I informed VM immediately and they investigated and agreed fraud was taken place. I was told it was removed from my credit account and it will not affect my score.

I checked the agency I use ( Experian ) and no reports from VM which I thought great. Until I try to apply for a mortgage and shock horror 7 VM accounts on equifax all with defaults and missed payments. I’ve contacted VM .. no response !! Equifax have managed to remove 4 but there is still 3 outstanding. I need these removed now !! I have been rejected for a mortgage for this. I need this mortgage desperately for my family. This is causing me so much stress !!!

CAN SOMEONE FROM VM PLEASE HELP ME !!