Forum Discussion

Christianjclark's avatar
Christianjclark
Joining in
7 months ago

Virgin Media Bill Credit Not Given

Hi, has anyone else experienced this and had a quick resolution?

I joined Virgin recently and they provided me with a £75 bill credit in addition to a welcome £80 bill credit. 

I received the initial £80 bill credit but I've now been billed twice since being promised the additional £75 (and contacted their support team) but the additional £75 isn't coming through. I keep being told that the additional credit will be added and that I'll receive a confirmation email but nothing ever comes.

I'm beginning to feel that they are intentionally not crediting me the additional £75 in the hope that I'll just forget about it and let them off the hook!

Has anyone experienced this before? How did you resolve it and get the credit that's rightfully owed?

Thanks,

Christian 

 

  • Megan_L's avatar
    Megan_L
    7 months ago

    Hi Christianjclark,

    Thanks for chatting with me in our PM's, it was lovely helping you today and I'm glad I managed to get this sorted 🤗
    If you need anything else, please don't hesitate to ask.

    Have a good day!

    Meg

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    7 months ago

    Hi Christianjclark 👋

    Welcome to our Community Forums and thanks for your post.

    Sorry to hear about the issue with your credit. 

    I have had a look at our systems and can see that you spoke to someone this morning and it looks like the issue was resolved. 

    Can you confirm if this is the case or not?

    How did the agent leave things with you?

    • Christianjclark's avatar
      Christianjclark
      Joining in
      7 months ago

      Hi, thanks, they said it was resolved (as did the person I spoke to last month) but both times I was told that I'd get a confirmation email (I didn't and haven't again) so hence I can only assume that the credit hasn't been applied appropriately. So no, it isn't actually resolved. 

      The agent left things saying I'd get a confirmation email of the credit by the end of the day, I didn't. It feels like I'm expending a huge amount of effort just to get this credit I'm owed and the online chat support people are just fobbing me off.

      • Megan_L's avatar
        Megan_L
        Forum Team
        7 months ago

        Thanks Christianjclark,

        Sorry that this bill credit issue is taking up so much of your time! 

        We're more than happy to help get this resolved once and for all. 

        I'll send you a PM now so we can get started 🙂

        Speak soon!

        Meg

  • Megan_L's avatar
    Megan_L
    Forum Team
    7 months ago

    Hi Christianjclark,

    Thanks for chatting with me in our PM's, it was lovely helping you today and I'm glad I managed to get this sorted 🤗
    If you need anything else, please don't hesitate to ask.

    Have a good day!

    Meg