Items missing on Renewal Quote

[DebJon]

I have received a Black Friday offer to renew my contract for 18months and would like to take up this offer but unfortunately this is missing the additional TV Box that I have. Is this just an admin error? If so could the offer letter be amended please? It has always been listed on my Virgin contracts. 

Hope that this can be resolved quickly.

Thank you for your help. 

[Gareth_L]

Hello DebJon.

Thanks for your post and welcome back to our community.
Sorry to hear about the issue with your missing TV box.
I’d like to investigate this for you. 
If you don't mind, I’ll need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L · Accepted solution]

Hello @DebJon.

Thanks for your time over the last few days.

Glad we were able to get the new package arranged and at the price you were looking for.

If you need anything else you know here we are.

Gareth_L

[DebJon]

Hi Gareth 
Hope that you are well.
I have been out today and got home to find that there has been a delivery from Virgin. Could you please message me as I'm unsure what this relates to.
Best wishes
Debby 

[Steven_L]

Thanks for coming back to us Debby. I'll send over a private message now.

Kind Regards,

Steven_L