Contract Renewed - bills missing promotional discounts.
Hi all,
Old contract (broadband and landline) expired 28th April. A number of attempts to renew via VM website failed and so engaged in 2 hour web chat which resulted in telephone and elevated broadband tier (M350) with discounts amounting to £24 from 30th April.
May bill was generated days before new contract so naturally includes a pro rata overcharge (approx. £15) which should show as a credit in June's contracted charges, however my June bill is missing the £24 rolling discount and effectively reduces the pro rata credit to approx. £5. I do not understand how the discounts listed in the contract have gone missing.
In summary, ignoring package change overcharge credits, the nominal difference between contract and billing is:
Contract: Package £84 ; Promotional Offers £18 + £6 (Broadband)
Billing: Package £83 ; Promotional Offers Ended
Is anyone available to help?
Okay thank you for detailing this Tony-W
We can look into this further for you through private message. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.