Recently Moved, Contract Missing Discounts

Hi all,

I recently moved house and transferred my Virgin package from my old house to my new house. I have just logged into my account to check everything has gone smoothly from that side. I have an estimated bill of £456.74 due on May 1st, this bill is due to come through on April 8th. 

I had discounts on my previous contract, which I was assured would transfer across, of £103, taking my total down from £221 to £117 a month. My new contract doesn't seem to have included the discounts I had in place, which I was assured would be transferred across.

I understand that the bill is higher because it includes the £20 moving fee etc and that the bill would be for a 2 month or so period but by my calculations it should be £254 or around there.

Could someone who has experienced this before confirm if the discounts will appear or if there is a problem? As you can imagine I am a tad worried and confused. 

Thanks for any help provided!

Ben