Is it Really Fair?

[FireCrackerJim]

I signed up with you in the middle of January via one of your local agents who posted a card through the door, we had a long discussion before i signed up this included me asking what the price rise would be in april, he said about 4 or 5 %, I think stinging me for nearly 9% on both the Cable & O2 is a little distasteful, barely 3 months into my contract.

[Sabrina_B]

HI @FireCrackerJim 👋.

Thanks for reaching out to us. Apologies you have been affected by the annual price rise. Every customer will receive an individual price rise specific to them. If you wish to discuss your increase further, you can reach us online (Virgin), by calling 150 from your Virgin Media landline, or 0345 454 1111 from any other phone.

Or we can discuss via a private message here. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[FireCrackerJim]

hello

[Tom_W1]

Hi @FireCrackerJim thanks for your reply.

We can see you are now speaking to our colleague via PM so hopefully they can get things resolved for you ASAP.

Many thanks