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Cato671's avatar
Cato671
Tuning in
2 years ago

WiFi Blackspot in study, pod fair signal

Hi I’ve got a WiFi blackspot/slow speed in the study which is not ideal - it’s the worst signal in the house. I’m achieving download speeds of 8mbps and upload of 1mbps according to the connect app. The WiFi printer often isn’t connected due to the signal so I imagine it is sometimes worse. I have 1 pod which has a fair signal but keeps going offline. It appears that I probably need another pod from what the connect app says. I was told I could have more for free with the package I’m on when I signed up. I’ve tried to get through by phone but it’s a long wait. Does anyone know how to get an additional pod (do VM monitor this?) or is there somewhere I can message?. 

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Is the pod halfway between the hub and the target machine?

  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Cato671

    Happy New Year! Thanks for your post.

    I'm sorry to hear you've been having trouble with your broadband. After looking this end, I can see that there's quite a few signal issues affecting your property, so it sounds like it's not just an issue with your WiFi but your entire connection.

    We'll need to arrange for an engineer to visit and resolve these issues - if, once the power level issues have been resolved but you're still having issues in your study, we can arrange for another WiFi Pod to be sent out, provided your current pod is located halfway between the Hub and the target room as Tudor advises.

    I've dropped you a private message so I can take 

    Thanks,

    Beth

    • Cato671's avatar
      Cato671
      Tuning in
      2 years ago

      Hi, can we arrange an appointment please, I cancelled it by accident. Thank you 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Cato671, thank you for your post.

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel