Hello
Ever since changing my package from a TV & broadband package to broadband & phone only, I’ve continuously been charged for a Netflix subscription via Virgin Media. I have never activated Netflix via Virgin, I don’t have a virgin TV box and I have never done so via the VM admin portal. I do not have a Netflix account - I have contacted them multiple times to see if there is an email address (or any variation of it) that exists, and it doesn’t.
So, every month I have to phone VM and ask for a refund. And every month I have to have the same back and forth with the agent helping me about how the only way this could happen is if I activate it myself, etc etc. I don’t want / have / even like Netflix. I also login every month and try cancel the Netflix service via the VM admin portal, but this obviously doesn’t work as I keep getting billed for it.
VM then offered me a rolling credit as a gesture of goodwill, but then I received a notice from VM telling me that I had not paid for my Netflix subscription, and then double billed it the next month - negating any effect of the credit.
So, every month, I have a charge of £16 for a service that have not subscribed to, cannot use and cannot cancel.
Please help me.
