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Incorrect billing

RugbyChick82
Tuning in

3 weeks ago

I have noticed that I am being charged £49 this month whereas I usually pay £30. I have one month left on my contract. I am planning on leaving anyway but I would like to know why I am being charged an extra £19. I have tried a WhatsApp message but it keeps taking me to the wrong options and then will not let me go back to the previous menu. It's ridiculous! I just want an explanation! 

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Akua_A
Forum Team
Forum Team

3 weeks ago

Hi @RugbyChick82 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are seeing an expected change in your billing. We can understand your concerns and want to best help. We can however see you have been able to reach our team very recently to discuss the issue. Has the issue been resolved with our team? Do you need any further help?

Thanks,

Akua_A
Forum Team

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