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sorcerer11's avatar
sorcerer11
Tuning in
12 months ago

Impossible to renew my contract

Hi All

I have trying to renew my contract since Feb, and it doesn't seem possible, I went through the whole process only for the system to tell me it has an error and the new contract I signed was totally ignored, since then I keep getting text, emails and the website saying I can renew, but each time I go to any of these links  it just says , "opps something went wrong"

I tried to speak to an adviser on line and she had no idea what I was talking about, and just wanted to sell me a more expensive package, it's like you don't want me to renew my contract!

Matt

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    12 months ago
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    Hi sorcerer11 👋.

    Thanks for reaching out to us. Apologies for the issues that you have had in renewing your contract, we can certainly assist you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    12 months ago
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    Hi sorcerer11 👋.

    Thanks for joining me in a private message, so glad we got your contract renewed. Should you need us again, please do reach back out.

    Have an awesome weekend 😎.

    Sabrina

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Hi All

I have trying to renew my contract since Feb, and it doesn't seem possible, I went through the whole process only for the system to tell me it has an error and the new contract I signed was totally ignored, since then I keep getting text, emails and the website saying I can renew, but each time I go to any of these links  it just says , \"opps something went wrong\"

I tried to speak to an adviser on line and she had no idea what I was talking about, and just wanted to sell me a more expensive package, it's like you don't want me to renew my contract!

Matt

","body@stringLength":"596","rawBody":"

Hi All

I have trying to renew my contract since Feb, and it doesn't seem possible, I went through the whole process only for the system to tell me it has an error and the new contract I signed was totally ignored, since then I keep getting text, emails and the website saying I can renew, but each time I go to any of these links  it just says , \"opps something went wrong\"

I tried to speak to an adviser on line and she had no idea what I was talking about, and just wanted to sell me a more expensive package, it's like you don't want me to renew my contract!

Matt

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Impossible to renew my contract","moderationData":{"__ref":"ModerationData:moderation_data:5513850"},"body":"

Hi sorcerer11 👋.

Thanks for reaching out to us. Apologies for the issues that you have had in renewing your contract, we can certainly assist you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

\n

Thanks.
 

\n

Sabrina

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Hi 👋.

Thanks for reaching out to us. Apologies for the issues that you have had in renewing your contract, we can certainly assist you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

\n

Thanks.
 

\n

Sabrina

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Hi sorcerer11 👋.

Thanks for joining me in a private message, so glad we got your contract renewed. Should you need us again, please do reach back out.

Have an awesome weekend 😎.

Sabrina

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"198","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-04-27T11:48:36.253+01:00","lastPublishTime":"2024-04-27T11:48:36.253+01:00","metrics":{"__typename":"MessageMetrics","views":366},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5513791/message:5515566","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"663","rawBody":"

Hi 👋.

Thanks for joining me in a private message, so glad we got your contract renewed. Should you need us again, please do reach back out.

Have an awesome weekend 😎.

Sabrina

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