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I’ve just left Sky to come to Virgin. What a horrific mistake I’ve made.

Kenbo1
Joining in

I was told Paramount+ and Disney were included in my package. They turn out to be added extras. These salesman lie through their teeth to get a sale. What a mug I am for believing him.

I was also sold a SIM card with my package. That was promised to be sent out the day after I signed up. A month later it isn’t here.

my TV and broadband was installed two weeks ago and I detest everything. Am I still in the cooling off period or has that time elapsed? Can’t stand 18 months of this rubbish.

1 ACCEPTED SOLUTION

Accepted Solutions

roy247
Community elder

You have been badly advised by someone, Paramount + is available using the app if you subscribe.

The fact that you haven't received your O2 SIM sounds like the order hasn't been processed properly, you would need that to activate your Volt benefits and get Disney + free for 6 months.

 

See where this Helpful Answer was posted

8 REPLIES 8

Kenbo1
Joining in

I’ve also been duped into signing up with Virgin. I was told over the phone that Paramount + and Disney were included in my package. I wasn’t told they were available at an extra cost.

I’ve been with Virgin for two weeks now and I’m regretting it big time. I’ve been waiting for a month for my SIM card to be sent out (I don’t want it now Virgin, I will be cancelling that direct debit). I’ve rang them up and spoke to two Indian women who say they’ll help, then they press a button and I’m back to my phone ringing out again for ages. 
it’s shocking that there’s no live chat facilities or even an email address. Really poor firm.

roy247
Community elder

You have been badly advised by someone, Paramount + is available using the app if you subscribe.

The fact that you haven't received your O2 SIM sounds like the order hasn't been processed properly, you would need that to activate your Volt benefits and get Disney + free for 6 months.

 

What do you mean using the app?

If you have a 360 box press the Home button and go to Apps, the Paramount + app is in there, if you subscribe to P+ you can watch it on the 360.

 

 

Thanks for all your replies. I don’t think I’ve been badly advised. I think I’ve either been lied to completely for a sale, or been duped with clever ambiguous wording. Paramount+ is included in the Sky Cinema package with Sky, you also get free Vue cinema tickets each month. 
it was also suspicious how Virgin contacted me. I had a quick look on a comparison website and the next day they were ringing me up. I would love to be able to get a recording of our phone conversation to find out exactly what the salesman said.

Get the call recording via https://www.virginmedia.com/help/dsar-faq

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Reece_MH
Forum Team
Forum Team

Hi Kenbo1 👋

Thanks for posting, and a warm welcome to the Community Forums.

I'm sorry to hear about the experience you have had when speaking with our Sales Team. For clarity, was is during the call for your order where you were advised of the Disney+ and Paramount+ services, or after?

On your Pre-Contract Documents, is Disney+ and Paramount+ stated under "TV Services"? As mentioned by roy247, with a new O2 service, you would get Disney+ free for 6 months as part of a chosen extra.

In regard to the SIM Card, we do not have access to O2 systems via this platform, and it would be best to contact O2 directly on 📞 0344 809 0202, where the team can locate any orders for you, and re-send any SIM Cards.

Cheers,

Reece - Forum Team


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