Forum Discussion

Grumpy_Bob's avatar
Grumpy_Bob
Tuning in
2 years ago

I JUST WANT TO KNOW WHEN MY CURRENT CONTRACT ENDS!!! IS THAT SO MUCH TO ASK?!

Dreadful website and service! I just go round and round in an endless loop! I’m trying to find out when my current contract comes to and end and, perhaps, renew it and all I get, when I click on the (apparently) relevant links (i.e. the “Renew your contract” button) is a page that states, “Oops! Something went wrong”. I’ve tried approaching this from multiple angles on many different days, now, and always the same! I recently suffered a bereavement – the death of my brother – and I DON’T NEED THIS **bleep**!!! How can the website of a major company such as Virgin Media be this bad (unless it is deliberate). I am seriously considering contacting Trading Standards about this because I honestly believe VM are deliberately obfuscating and blocking my attempts to manage my account. It could/should be so simple! The fact that it isn’you makes me suspicious. I’m so tired and fed up and stressed! Why?!?!?!

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 years ago

    Hi Grumpy_Bob

    I am very sorry to hear of your loss.

    I'm sorry  also to hear about the issues you are having checking your contract term and looking at new deals/offers online. 

    We would recommend using the app if you are using the webpage, or deleting cookies and cache and/or using a different browser or device.

    We can confirm the contract end date for you here.

    We will send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can. 

     


     

  • ih8vrginmedia's avatar
    ih8vrginmedia
    Just joined
    2 years ago

    sorry i can't help but you are not alone, Virgin HATES their customers and once they trap you in their web of lies it's almost impossible to get support or leave.
    fyi when they bother to enable the chat it's the ONLY way you can actually get to speak to someone...be aware all your data is stored in Liveperson servers in Tel Aviv so make sure you love genocide....