Forum Discussion

RW45's avatar
RW45
Tuning in
7 months ago

How do I get a final and accurate end-of-contract bill out of Virgin?

My contract with Virgin is now ended but I am being chased for payment of an inaccurate bill and unable to communicate with anyone capable of understanding that I will only pay following receipt of an itemised and ACCURATE bill in full and final settlement.  The system seems incapable of processing the that that I am no longer a customer. I have resorted to writing to the CEO (to make sure notice was registered - and BTW, not even an acknowledgement of my issues) and to the CFO.

Every email address I've tried is either 'no-reply' or 'not monitored'.

I need to communicate in writing AND GET A PROPER RESPONSE.   HOW???

  • Akua_A's avatar
    Akua_A
    Forum Team
    7 months ago

    Hi RW45 

    Sorry to hear you have been having issues with incorrect billing and processing your cancelation. We can understand the frustration caused and we want to do our best to help. We have sent you a private message to further look into this for you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,