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Alex1405 · 3 weeks ago

I signed up and received an order summary and pre-contract documents.I haven't received any update or tracking information or parcel with a router in it. I would like to know what's going on, and get my broadband up and running.

Alex1405 · 4 weeks ago

I’m having the same issue I’ve received my pre contract documents but no shipping details

Alex1405 · 3 weeks ago

I’ve ordered a WiFi contract and have received my pre contract email but haven’t received any confirmation or tracking email

newapollo · 3 weeks ago

Hi Alex1405

You should call the pre-installs team on 0800 052 1734 and ask them what's happening.

They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

(It can take a couple of days for a member of the forum team to pick up your post)

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ilyas_Y · 3 weeks ago

Hey there @Alex1405 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

I'm sorry to hear about the issues with the contract change you're having.
When changing the contract online via our renewals process - it can take up to 2 weeks.

Is this a renewal or a new order?

Let us know.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team
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Alex1405 · 3 weeks ago

It’s a new order

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Help please