Like many others, seems my Virgin Media has been hacked by Netflix. Opening the app on the TV, I am faced with 5 profiles, all in Spanish and all locked with pins. Anyone managed to get this resolved? My circumstances are below.
- I have never had a Netflix account
- This started in April 2024 - I only realised in November and have been trying to get a resolution since
- I have tried Netflix - but no joy as never had an account with them
- VM have advised they removed Netflix and the £10.99 charge on future bills
- A week later, VM have said they have removed a Netflix addition of £17.99 after a chased no response from the billing team (seems hackers just got straight back in)
- The Spanish accounts are still on my profile, and even if I wanted Netflix, can't log out
- I have not received the refund for 7 months of incorrect Netflix charges
- VM seem hopeless in any support in resolving and lack concern over any personal/ financial data.
Any advice on others managing to get this resolved and get a refund from the hacked charges would be helpful as about done with VM who don't seem to care or want to help.
